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We enable children, young people and families to feel valued, connected and strengthened and have hope for the future

Contact Us

We'd love to hear from you

Mercy Community welcomes compliments, complaints and feedback relating to our services. Feedback helps us to improve our services and programs. All complaints and feedback will be taken seriously and will be responded to in a timely manner.


How to provide feedback and compliments or make a complaint

If you have feedback or a compliment, or would like to make a complaint, you can tell us in the following ways:

  • Talk to a Mercy Community worker or manager. They can clarify how you would like your matter dealt with.
  • Submit a formal piece of feedback, compliment or complaint by downloading the Feedback, Compliments and Complaints form and filling out the details on the second page. Once complete, please scan to info@mercycommunity.org.au or mail to PO Box 508 Lutwyche QLD 4030.
  • You can also give us feedback anonymously. Or if you provide us with your contact details, we’ll make contact with you and talk about your feedback or concerns and what we are doing about them.

What if you are not happy with the outcome?

If you have made a complaint and are not happy with the way it has been handled, the below agencies might be able to help (check with us if you are not sure):

Families and Young People

  • Department of Child Safety, Youth and Women: phone 1800 080 464
  • CREATE Foundation: phone 1800 655 105
  • Foster Care Queensland: phone (07) 3256 6166
  • Department of Social Services: phone 1800 634 035

NDIS

  • Department of Communities, Disability Services and Seniors: phone 1800 080 464
  • Queensland Aged & Disability Advocacy: phone 1800 818 338

Aged Care

  • Department of Social Services – Aged Care Complaints Commissioner: Phone 1800 550 552
  • Visit www.agedcarecomplaints.gov.au

All Services

  • Queensland Human Rights Commission: 1300 13 670 or visit www.qhrc.qld.gov.au/complaints/make-a-complaint

Provide feedback or make an enquiry

To provide feedback or to make an enquiry, you can contact us via phone, fax, email, post or complete and submit the online form below:








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Browns Plains and Beaudesert
Address: 3202/10–20 Eastern Road
BROWNS PLAINS QLD 4118
Phone: (07) 3086 6700
Fax: (07) 3341 8422
Email: brownsplains.admin@mercycs.org.au
Caboolture
Address: Suites 28–29, Kingsgate Centre
42–44 King Street
CABOOLTURE QLD 4510
Phone: (07) 5490 8000
Fax: (07) 5432 4140
Email: caboolture.admin@mercycs.org.au
North Brisbane & Nudgee

North Brisbane

Address: McAuley Building
131 Queens Road
NUDGEE QLD, 4014
Phone: (07) 3267 9070
Fax: (07) 3267 9093
Email: nudgee.admin@mercycs.org.au

Residential Care and Transition Services

Address: McAuley Building
131 Queens Road
NUDGEE QLD, 4014
Phone: (07) 3267 9000
Fax: (07) 3267 0569
Email: racats.admin@mercycs.org.au
South Brisbane, Logan and Gold Coast
Address: Compton Business Park, Building D
Level 1, 54-66 Perrin Drive
UNDERWOOD QLD 4119
Phone: 07 3380 6700
Email: logan.admin@mercycs.org.au
Townsville
Address: 111 Charters Towers Road
HERMIT PARK QLD 4812
Phone: (07) 4421 8300
Fax: (07) 4724 3857
Email: townsville.admin@mercycs.org.au
Zillmere
Address: 430 Zillmere Road
ZILLMERE QLD 4034
Phone: (07) 3865 5173
Fax: (07) 3865 6674
Email: zillmere.admin@mercycs.org.au
Greater Ipswich
Address: Level 1, 30 Thorn Street
IPSWICH QLD 4305
P O Box 45 Ipswich Qld 4305
Phone: (07) 3280 8000
Email: greateripswich.admin@mercycommunity.org.au
Toowoomba
Address: 104 South Street
TOOWOOMBA QLD 4350
Phone: (07) 4617 7600
Fax: (07) 4635 1550
Email: toowoomba.admin@mercycs.org.au
Warwick
Address: 113 Percy Street
WARWICK QLD 4370
Phone: (07) 4617 7600
Fax: (07) 4635 1550
Email: toowoomba.admin@mercycs.org.au
Hillcrest
Address: 15 Helen Street
HILLCREST QLD 4118
Phone: (07) 2101 2668
Email: familyunit.admin@mercycommunity.org.au